Hot Stuff Nutritionals Customer Support

Satisfaction Guarantee

We stand behind all orders with our 30 day satisfaction guarantee. If for any reason you need to return (or exchange) an item, simply contact our customer service department.

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Shopping in Our Store

You can purchase multiple items from HotStuffNutritionals.com in one transaction. Having multiple items in one transaction allows HotStuffNutritionals.com to ship your items together, lowering your shipping costs.

To purchase items from HotStuffNutritionals.com:

Visit the store and order the items you want. Click on "Add to Cart" for each item you wish to purchase. If you would like purchase additional items from the store, click on "Continue Shopping." This will take you back to the store page. When you are done shopping in the store, click on "Checkout."

At this point, you may click on Shopping Cart. Once in there you can view the items you have selected to purchase and make changes. You should notice that new items are added alongside the previous items you placed in your shopping cart.

When are ready to complete your transaction, simply click on the "Checkout" button and enter your order information.

If you have any additional questions, please call us toll free at 1-877-914-9910 or email us (Local/International customers may call 1-407-297-0187)

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How do I cancel an order?

If you need to cancel your order, simply e-mail us by clicking on the following link >> email us. Please include the order number of the item that you would like to cancel to ensure accuracy. Please note, if your order has already started processing, you may not be able to cancel it.

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Adding Items to your order

If you have already completed an order and wish to add an additional item to your order, you will need to cancel your initial order and place a new order. This process is necessary as you must authorize any new charges to your order. To cancel an order, simply email us. Please include the order number of the item that you would like to cancel to insure accuracy.

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Revising Shipping & Billing information for an Order

If you have completed an order and wish to change your shipping or billing information, please call us toll-free at 1-877-914-9910 (Local/International customers may call 1-407-297-0187). Please have your order number ready when calling.

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Holiday Shipping Deadlines

We want to make sure your items arrive in time for any holiday. Please review our shipping deadlines below. These dates do not guarantee delivery, but are the suggested cut-off dates that have been provided by our carriers. Unless noted on the product page, all orders should arrive by the shippping method you've choose.

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Shipping Options

HotStuffNutritionals.com offers multiple shipping options for delivery within the U.S. plus international shipping across the globe.

In stock items will ship within 2-3 business days with standard shipping. Expedited (Next Day/2 Day) will ship the NEXT BUSINESS day. Items ordered on Monday will be shipped on Tuesday and received Wednesday (if next day). Items ordered on Friday will be shipped on Monday and received on Tuesday (if next day). Remember, business days exclude weekends and holidays.

HotStuffNutritionals.com uses US Postal Service, and UPS for shipping. Shipping methods are as follows:

U.S. Postal Service
UPS Ground
UPS Next Day Early
UPS Next Day Air
UPS Next Day Air Saver
UPS Second Day Air A.M.
UPS Second Day Air
UPS 3 Day Select

**UPS shipping available for shipping in the U.S. ONLY and cannot be shipped to P.O. boxes.

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Returns and Exchanges

HotStuffNutritionals.com offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please call us toll-free at 1-877-914-9910 (Local/International customers may call 1-407-297-0187) and we will give you instructions on how to send the item(s) back. Shipping charges are not refundable.

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Customs

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from HotStuffNutritionals.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Customs forms for all international packages list the value of your order's contents by product type. For instance, orders containing Foods, Supplements, etc. will be listed in a way similar to the following examples:
Foods value: $24.95
Supplements value: $49.95

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Credit Cards

We accept Visa, MasterCard, Discover, American Express and check cards, as long as they are connected with one of the major credit card companies listed above.

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

We do not store your credit card information on this server.

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Paying by Check Card

If you're paying with a Visa Check Card, or MasterMoney Card enter it as if it was a regular credit card.

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Authorizing Your Credit Card

When you place an order with us, we contact your credit card's issuing bank to confirm that your credit card is a valid number and has not been reported as lost or stolen. We do this by requesting authorization for the sale. We don't actually charge your card at this time. We never charge your card for the items in your order until we are ready to ship them.

It is not uncommon for a request for credit card authorization to fail once or twice before the card is finally authorized. We will send you an e-mail if we experience difficulties in authorizing your credit card.

You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process.

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